Terms & Conditions for sale of products and parts
Please view our Terms of Trade here
- Prices shown are valid for online orders only plus shipping.
- We reserve the right to correct typographical and printing errors.
- We reserve the right to correct prices or calculation errors.
- All prices are subject to change without prior notice. We will notify you by phone or email if there is a pricing error.
- We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact email has been given. We may not be prepared to incur extra expense, other than to use email to cancel such an order.
Delivery Policy
Delivery is 2-10 business days from completed order.
Damaged Shipments
Upon receiving your order, inspect all packages thoroughly for missing, damaged or incorrect parts. Our warehouse put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do not accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 15 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Return Policy
We will accept authorized returns 15 calendar days after the date of the shipment’s delivery to the customer. Authorized returns must be in the complete and original packaging. If your shipment has arrived with a damaged or incorrect item, please repackage items in its original shipping container, contact us and we will arrange for its return. All authorized returns must be in their original condition including all components and cannot be disassembled, mounted or damaged due to incorrect installation. Returns with missing components will not be credited. We are not responsible for installation errors, nor will we cover any labor expenses, towing expenses, rental car expenses caused by the use of wrong or defective parts during installation. Electrical parts are not returnable if plugged in or unsealed for any reason. Freight charges are not reimbursable unless the return is a direct result of our error.
Refund policy
Returned products must be in new, unused condition and include the original box and/or packaging. Once we receive your return and inspect it (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment methods. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
All returns need an RMA number obtained when you apply for a refund, and will need to be returned to our address which can be found on the About Us page of this website. You are responsible for all return shipping costs.
Restocking Fee
A 15% return fee is charged on all returns that are not the direct result of our error. Refunds for returns or cores will be process and credited within 72 to 96 hours after we receive and confirm your return is in good standing with our policies. All cores must be returned in their original packaging from the manufacture. Please be aware the bank may take 4-7 business days to post the credit to your account or credit card.
Warranty
Ram warranties their original equipment parts for two years from the date of purchase.
What Is Not Covered
- Damage or corrosion due to accidents, misuse, or alterations.
- Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, tree sap), stones, salt road hazards, hail, wind storm, lightning, floods and other natural disaster.
- Normal wear, tear or deterioration such as discoloration, fading, deformation, blurring, etc.
- Replacement parts, or accessories installed on a Ram Vehicle in which the odometer has been altered, or on which the actual mileage cannot be readily determined.
- Replacement parts or accessories used in applications for which they are not designed.
- Replacement parts or accessories installed improperly by dealers, Importer/Distributor other than Ram.
- Any replacement part or accessory without proof of purchase or replacement date.
- Non-Ram replacement parts or accessories which Ram Dealers may sell or install on your Ram Vehicle.
- If the vehicle has been classified a total loss and/or sold for salvage purposes or branded for any other reasons.
- Removal of the vehicle from the warranty covered market for which it was produced.
Privacy Statement
This Privacy Policy sets out how American Special Vehicles collects, stores, uses and discloses personal information in accordance with the Australian Privacy Principles (Principles) contained in the Privacy Act 1988. The Principles govern the use of "personal information", which is information or an opinion about an identified individual or an individual who is reasonably identifiable. It need not matter that the information is correct or not or whether it is recorded in a material form or not.
American special vehicles privacy policy allows you to:
- access your information
- correct your information and
- contact us if you are concerned with how your information is being used.
American Special Vehicles Pty Limited
In this document American Special Vehicles refers to American Special Vehicles Pty Limited (ABN 17 606 337 508). American Special Vehicles are the Official Importers & Distributors for Ram Trucks in Australia and New Zealand. American Special Vehicles distributes and sells a range of vehicles and related products in Australia and New Zealand through its appointed dealer networks.
Your personal information
- name
- gender
- date of birth
- address
- telephone numbers
- e-mail address
- occupation
- drivers licence number
- drivers licence state
- ABN
- purchase details
- warranty and service transaction information provided by our dealer network, affiliates or third parties
- employment application information and
- any other relevant information.
If you choose not to provide us with your personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.
How we collect personal information
American Special Vehicles collects personal information in a number of ways, including:
- directly from you, when you provide information by telephone, electronic messages (including email and SMS) or in documents
- directly from you, via our internet site (requests for information)
- from our dealer network when you purchase a vehicle or have your vehicle repaired
- from your agents or representatives who act on your behalf
- from competition entry forms or at our promotional activities or sponsored events
- from third parties we contract to collect and/or manage data on our behalf
- from third parties who you have asked or permitted to provide your personal information(including those parties from whom you purchase goods and services)
- from marketing organisations, including through the use of purchased lists
- from industry databases
- from publicly available sources such as the Internet and telephone directories and
- from law enforcement, dispute resolution, statutory and regulatory bodies.
Website cookies
We may collect cookies from you about your visit to our website to help us to improve our website. Cookies are small information files which are sent to your computer’s hard drive or mobile device when you visit a website and it will recognise your device on future visits. For example, we may collect the time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information. For information on disabling these cookies, please go to the privacy settings section within your browser. We may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely. We also use other external service providers for the following purposes:
- for web hosting services for this website and/or
- to gather non--personal information (using cookies) in order to evaluate the websites effectiveness, for example online marketing activities.
How we use your personal information
Your personal information may be used in order to:
- provide and market products and services for the brands American Special Vehicles imports and distributes, and to provide and market products of our related companies and dealerships (whether directly or through our related companies and dealerships)
- communicate to you in relation to our products, services and our promotional activities
- purchase from you
- support your purchase through warranty and roadside assistance (whether directly or through our dealerships)
- comply with our legal obligations (ie. in the event of a Vehicle Safety Recall)
- monitor our performance and to help us manage our services
- identify and contact individuals who do business with us
- train our employees, agents, dealers and representatives
- conduct customer and market research and analytics to improve the quality of our products and services
- assess and process employment applications and manage employment issues and
- handle complaints and disputes and detect, investigating and preventing fraud.
We may contact and communicate with you either via telephone, post, facsimile, email or SMS.
Direct marketing
We will not direct market to you unless you have been given an opportunity to opt out of receiving future direct marketing communications or unless you have otherwise consented to direct marketing. If you do not want to receive such offers from us or do not want us to disclose your personal information to our related entities or dealerships for marketing purposes, you can opt out at any time by contacting us using our contact details provided below. We do not use or disclose sensitive information for the purposes of direct marketing.
When we disclose your personal information
We may disclose your personal information to organisations outside of American Special Vehicles. These organisations may include:
- our appointed dealers
- outsourced service providers who manage services we provide to you including:
- roadside assistance
- customer research
- financial services and insurance
- mailing systems and direct marketing and
- market research
- government, regularity, law enforcement authorities, organisations, as required or authorised by law
- our related bodies corporate
- the agent(s) of any of those entities referred to above
- your employer (where applicable) and
- our advisors (including legal and accounting advisors).
Those entities are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.
Disclosure to overseas recipients
Our related entities and some of our service providers (incl